Presented by Erin Flynn
Erin’s first year in business, she made a whopping $12,000. Before taxes. You can bet she “celebrated” with a whole bottle of (cheap) wine and a lot of tears. She’d worked SO hard, only to feel like a failure. Five years later, and her rates have shot from $500/website, to over $10k/website. It’s possible, but it’s not an easy process. In this session, she will break down how she improved her skills, created a better customer experience, and was able to raise her rates — and how others can too! It’s not all about code or design skills, the most overlooked soft-skills of customer service and communication played the biggest role in commanding higher prices. Erin wants to help others utilize these skills so they can boost their prices too.