{"id":1080,"date":"2017-10-27T10:10:30","date_gmt":"2017-10-27T15:10:30","guid":{"rendered":"https:\/\/2017.dfw.wordcamp.org\/?post_type=wcb_session&#038;p=1080"},"modified":"2017-10-28T16:55:38","modified_gmt":"2017-10-28T21:55:38","slug":"herding-cats-how-project-management-can-help-build-your-best-customer-experience-and-then-make-it-better","status":"publish","type":"wcb_session","link":"https:\/\/dfw.wordcamp.org\/2017\/session\/herding-cats-how-project-management-can-help-build-your-best-customer-experience-and-then-make-it-better\/","title":{"rendered":"Herding Cats: How Project Management can Help Build Your Best Customer Experience (and then Make it Better)"},"content":{"rendered":"<div class=\"session-description\">Presented by <a href=\"https:\/\/2017.dfw.wordcamp.org\/wcdfw-speaker-spotlight-ani-king\/\">Ani King<\/a><\/p>\n<p>Whether you operate a business, do freelance design and development work, or blog professionally, chances are you have customers or consumers, and their experience matters to you. Organizing around customer needs, wants, and expectations can feel like an endless exercise in herding cats, but using the fundamentals of project management can help you build the experience you want your customers to have, and then take steps towards improvement.<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Presented by Ani King Whether you operate a business, do freelance design and development work, or blog professionally, chances are you have customers or consumers, and their experience matters to you. Organizing around customer needs, wants, and expectations can feel like an endless exercise in herding cats, but using the fundamentals of project management can &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/dfw.wordcamp.org\/2017\/session\/herding-cats-how-project-management-can-help-build-your-best-customer-experience-and-then-make-it-better\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Herding Cats: How Project Management can Help Build Your Best Customer Experience (and then Make it Better)&#8221;<\/span><\/a><\/p>\n","protected":false},"author":15279256,"featured_media":1334,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1510437600,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[1079],"footnotes":""},"session_track":[1141003],"session_category":[],"class_list":["post-1080","wcb_session","type-wcb_session","status-publish","has-post-thumbnail","hentry","wcb_track-mockingbird-room"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8K1gz-hq","jetpack_likes_enabled":true,"session_date_time":{"date":"November 11, 2017","time":"4:00 pm"},"session_speakers":[{"id":"1079","slug":"ani-king","name":"Ani King","link":"https:\/\/dfw.wordcamp.org\/2017\/speaker\/ani-king\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/dfw.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/1080","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dfw.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/dfw.wordcamp.org\/2017\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":3,"href":"https:\/\/dfw.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/1080\/revisions"}],"predecessor-version":[{"id":2056,"href":"https:\/\/dfw.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/1080\/revisions\/2056"}],"speakers":[{"embeddable":true,"href":"https:\/\/dfw.wordcamp.org\/2017\/wp-json\/wp\/v2\/speakers\/1079"}],"author":[{"embeddable":true,"href":"https:\/\/dfw.wordcamp.org\/2017\/wp-json\/wporg\/v1\/users\/aniking"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dfw.wordcamp.org\/2017\/wp-json\/wp\/v2\/media\/1334"}],"wp:attachment":[{"href":"https:\/\/dfw.wordcamp.org\/2017\/wp-json\/wp\/v2\/media?parent=1080"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/dfw.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_track?post=1080"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/dfw.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_category?post=1080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}